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How to Read My Scores
[Video, 2 min 43 sec]
How do I use Mastering on a mobile device?
[Video, 2 min 49 sec]
Can I do my Mastering homework on my mobile phone or tablet computer?
If I set a cookie filter, will it affect Mastering?
If I have a popup blocker, will it affect Mastering?
Why do I have trouble seeing hints and My Answers?
Why do I have trouble seeing the whole diagram?
I have a problem with display of images.
Grades and answering problems
How does grading work in Mastering?
When should I take hints?
My professor doesn't charge for hints. Why am I getting points taken off for wrong answers?
My professor doesn't charge for wrong answers. Why am I getting points taken off for multiple-choice wrong answers?
How can I get a grade changed?
How can I get an extension on an assignment?
How can I request to have my assignment reset so that I can do it again?
Who should I talk to about the course material?
How do I type chemical formulas?
How can I input an answer in degrees?
How can I use the Pearson eText app for the iPad or Android?
When I try to view my eText, I receive the message, "Error: Invalid User. Please use a valid user." How can I correct this problem?
I have the wrong eText.
Where is my eText?
I think the answer to a question is wrong. How can I report it?